FAQs

At Taz Watson Jewellery we have skilled goldsmiths and jewellers that are happy to resize your ring. Some rings can only be resized up or down a certain about of times or sizes if gemstones are set in the ring. Please pop us an email for more information and quotes. Hello@TazWatsonJewellery.com

Our jewellery is available for purchase at specially selected locations. This allows you to see our jewellery in person. We suggest contacting us on 000 and Hello@tazwatsonjewellery.com if you are interested in a specific piece to ensure that item is in stock and available for purchase. Click here to view our stockist information.

Every Taz Watson piece is presented in one of our locally sourced, environmentally friendly boxes and also includes a locally crafted velvet pouch for a travel friendly home for your new Taz Watson piece. 

Absolutely! We love being a part of special occasions for our clients. Please select “This is a gift” or specify in the notes that this is a gift as well as a short special message of 150 characters. Our team will ensure to make this as easy and special as possible. For delivery address please make sure it is accurate with their phone number so our delivery team can easily contact them. We will also only send a digital invoice to you the purchaser to the email address you provide.

You can, indeed! We have a 7-day return policy because we want you to be completely satisfied with your Taz Watson jewellery. We must recieve it back in the state we delivered it to you. Read over our complete return policy here before you package and ship it back since there are a few things to keep in mind.

Each Taz Watson Jewellery delivery will come with care instructions for your new piece/s of jewellery! 

The best care and the occasional “scrub” are needed to maintain the value of jewellery, which is a costly item. Over time, jewellery will inevitably become soiled and scratched. Do not be concerned; this is merely a symptom of a worn-out and cherished item. Depending on the kind of gemstones it possesses, your Taz Watson item requires different upkeep. While diamonds are the hardest naturally occurring material known, other jewels need more gentle care and attention. You are also welcome to drop your piece off at our Green Point location to have it professionally cleaned.

Oh no! Don’t panic, this can happen where one day you notice one of your stones has fallen out as smaller stone require delicate settings. Should you notice within 3 months of your original purchase, we will gladly replace the stone at no cost however this does depend on the size and type of stone that is missing or if it occurs thereafter the 3 month period. Please call us on 000 or email us with pictures the moment you notice!

Yes, we do! An engraving is such a special touch to any piece. Since all Taz Watson jewellery is made with gold or platinum, you can easily add unique laser engraving to your purchase. In either a script or plain print font, Taz Watson offers laser engraving services. Please pop us an email to receive a quote prior to completing yur purchase on Hello@TazWatsonJewellery.com.

Yes of course! A certificate of authenticity is included with every one of our gemstones and diamonds. Every stone we use in our jewellery is graded by in-house gemmologists at Taz Watson, and each one comes with a verification card. The top grading facilities in the world, like GIA or EGL, have certified each of our diamonds. Additionally, every diamond and gemstone is carefully verified internally to ensure you are getting what you paid for.

Taz Watson is very meticulous about where and how we obtain our gems. This is a topic close to our hearts because the Taz Watson brand actively advocates sustainability, authenticity, and accountability.  We guarantee that every diamond we sell comes from legitimate sources that adhere to UN and the Kimberley Process rules. Taz Watson purchases gemstones and diamonds from some of the most renowned diamantaires and gem miners worldwide, benefiting from relationships he has nurtured with people in the business for more than three generations.  You can rest assured your purchase is made with ethically mined gemstones and diamonds.

We appreciate your inquiry very much! Custom design work is one of our favourite things to do.  There are no limitations to what we can construct with Taz Watson. We have a team of gemmologists who can locate and authenticate any gem or diamond you’d want, as well as in-house jewellers who can help you realise your jewellery aspirations.  Please click on the bespoke title and select custom form to start your process!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER

Whether you ordered an item that was already in stock or one that was made-to-order will determine this. You should have it in 3-5 working days if we have your preferred Taz Watson je in stock.  Please give us 2-4 weeks to make your little treasure and have it shipped if the item is on back-order or is a custom-made piece.  Although the season may affect delivery timeframes, we will work hard to get your ideal piece to you as soon as we can and keep you informed of its progress. 

ADDTIONAL CHARGE

For any far out local locations an additional delivery charge may be added to your order for an additonal R150

CAN I COLLECT IN STORE?

Absolutely! Select “collection” as your delivery choice if you wish to pick up your Taz Watson treasure personally. Our studio and showroom is in Cape Town CBD. We would love to see you! 

WHAT ADDRESS SHOULD I USE?

Please specify a physical address where you feel that your Taz Watson will arrive to you safely because, as you would understand, P.O. Boxes aren’t the best for precious items. 

We love our international clients, and we find that after making an in-person purchase you may want more. We are happy to get your order to you wherever you are. This requires you to get in touch as each country has different processes and we want to ensure it arrives safely to your door.