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Terms & Conditions

TERMS OF SERVICE

 

All work of  Taz Watson Jewellery  falls under her company Kiira Jewellery (pty) Ltd.  Kiira Jewellery (“Kiira Jewellery ” “we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our website. Please read the Terms and Conditions carefully before placing any orders on the Taz Watson Jewellery website. We recommend you should keep a copy of our Terms and Conditions for future reference.
We may modify the terms and conditions from time to time. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

ELIGIBILITY TO PURCHASE

 

Mainly, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and Conditions and our Privacy Policy. If you are under 16, you must let your parent or guardian know about Taz Watson Jewellery’s  Privacy Policy before you use this website or any of this website’s services. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided .The website is available only to individuals and others who meet the Taz Watson Jewellery terms of eligibility, who have been issued a valid credit card by a bank acceptable to Kiira Jewellery ,whose applications are acceptable to Kiira Jewellery and who have authorised Kiira Jewellery to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Kiira Jewellery reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where Kiira Jewellery feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. In addition, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our privacy policy for further information about how we use your data.

ORDERS

 

All orders are subject to acceptance and availability. Taz Watson Jewellery offers products for sale that are in stock and available for dispatch from our showroom, but also made-to-order items that have longer timelines ( sometimes up to 8 weeks).  Please check before you order whether the item you want is in stock or on back-order as we cannot be held responsible for any timeline delays due to misunderstanding.  Please note that items in your shopping basket are not reserved and may be purchased by other customers.

ACCEPTANCE OF YOUR ORDER


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Kiira Jewellery will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Cape Town, South Africa. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT


Payment can be made by Electronic Transfer (EFT), Visa and MasterCard and any other methods which may be clearly advertised on the website from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Taz Watson Jewellery. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to Kiira Jewellery, we will not be liable for any delay or non-delivery.  We take all reasonable care to make our website secure.  All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. 
In addition, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

PRICING POLICY


Prices shown on the website are in Rands and are inclusive of VAT at the applicable rate.
All prices and offers remain valid as advertised online. The Rand price of a product displayed on the website at the time the order is accepted will be honored. Product prices are set using existing currency exchange rates, but these prices are subject to change if the applicable currency exchange rate changes before your order is accepted, or the items are subject to markdowns at any time during the selling period.

INSURANCE


Taz Watson Jewellery ensures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Taz Watson Jewellery and transfer of responsibility in the same way.

DELIVERY


When we have received your order we strive to get your package to you as soon as possible. If the item that you have ordered is in stock, it will be dispatched from our warehouse within 24 hours (on working days). If you live in the South Africa we strive to deliver your package to you within 2-4 working days. If you live abroad, we strive to deliver your package to you within 6-10 working days. For information about delivery times in other parts of the world, please contact us at hello@tazwatson.com.  Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Taz Watson Jewellery is not responsible for any delays caused by destination customs clearance processes or problems with the postorder companies. When you place an order on the website we will send you an email with the tracking number on the day your package will be dispatched. You can check the status of your shipment using the tracking number.

IMPORT & CUSTOMS DUTIES


Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Kiira Jewellery is not liable for any additional costs due to importation in your country.

RETURNS & EXCHANGES


If you want to return your purchase, you can do so within 7 days after the package has been delivered to the delivery address. In order to process your return correctly please email us at hello@tazwatson.com so that we can provide you with the return instructions and delivery address.  Please note that Kiira Jewellery is NOT responsible for the costs of returning an item and the item will NOT be insured under our policy until it is back in our possession (that is, until it has been signed for by a Kiira Jewellery staff member at our specified premises). If an item goes missing while being returned to Kiira Jewellery we will not be able to refund the item.  If you require assistance with a courier company to return your item please contact us by emailing info@kiira.co.za and we will gladly assist. We will refund you what you paid for your order once it has been received, but the delivery or return charge will not be refunded.

EXCHANGE PROCESS


If you wish to exchange your online purchase for a different one, please email us at hello@tazwatson.com explaining the reason for exchange and which item you would like to exchange it for. You can then follow the return instructions listed above (under the section  titled “Returns”) and re-order the preferred item either by purchasing it online or via email correspondence. Please note that we cannot guarantee that any items you see online will still be available at the time you request the exchange, but we will assist you as best we can according to what is available. Please note that custom designs cannot be exchanged.

REFUND


Your refund will either be credited to the original purchaser’s credit card or bank, and will exclude shipping costs when applicable (with the exception of faulty items). If your order has been sent to a destination within the South Africa, all sales taxes will be refunded. Outside South Africa, customs duties and sales taxes are non-refundable through Taz Watson Jewellery. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this. Please note that we cannot refund custom designs.

FAULTY PRODUCT


All items are quality controlled and checked for any faults before they are dispatched to customers. In the unlikely event that you receive an item that is not in perfect condition please contact us immediately  on email an explanation of what is wrong as well as a photograph (if possible) showing the damage or fault. If you want to return an item(s), please do so within 7 days and email us at hello@tazwatson.com so that we can provide you with the return instructions and delivery address. If you choose to return the item to us using your own courier company or postal service and an item(s) goes missing while being returned to Taz Watson Jewellery we will not be able to refund the item.  We advise that you email us and allow us to arrange collection using a reliable courier company. We will refund you what you paid for your order once the item has been received and checked by Taz Watson Jewellery. 

OUR POLICY


Items should be returned unused and without any missing pieces (gemstones, diamond, metal findings such as butterflies, links, clasps or chains) and with all Taz Watson Jewellery tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer on their costs and/or a refund refused.

WEAR & TEAR


Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund. If you receive a faulty product, please let us know immediately by emailing us at hello@tazwatson.com.

GEMSTONE COLOURS


Please note our website was made in mind that not every computer monitor is the same, as such diaplay colors may vary for most accurate please visit the Jewel Africa Showroom in Green Point or request images through email helo@tazwatson.com.

CONTENT


In addition to the Intellectual property rights mentioned below, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Taz Watson Jewellery tries to ensure that the information on this site is accurate and complete. Taz Watson Jewellery does not promise that Taz Watson Jewellery content is accurate nor error-free. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. Taz Watsion & KiiRA Jewellery reserves the right to withdraw any content from this website any time and without reason. Property, software and content of and displayed on Taz Watson Jewellery, cannot be used for any commercial end. Nor for any advertising activity on your own website. This website is for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You agree that you will be personally responsible for your use of Taz Watson Jewellery website and webshop and for all of your communication and activity on and pursuant to this website. We reserve the right to deny you access to the website at any time, without any notice. If we conclude, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated Taz Watson Jewellery we may deny you access to this website on a temporary or permanent basis and any decision to do so is final. The use of this website is at your own risk.

INTELLECTUAL RIGHTS


Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including Kiira Jewellery software and all HTML and other code contained in this website. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Kiira Jewellery and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

WEBSITES BY THIRD PARTIES


There might be hyperlinks on this website of third-party’s other than Kiira Jewellery including advertisers. Kiira Jewellery does not review all the websites linked to this website. We are not accountable for the availability of those external recourses, and are not accountable or liable for the privacy practises of that content. As well as any products, advertising, or any other materials used by such websites, neither for any loss, damage or offense caused by, the use of any of such goods, services or content available on those external recourses.

DISCLAIMER OF LIABILITY

 

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Kiira Jewellery and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Kiira Jewellery liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

WAIVER


If you breach these terms and conditions and Taz Watson Jewellery takes no immediate action, we will still be entitled to use our rights and remedies in any situation where you breach the terms and conditions of Taz Watson Jewellery.

GOVERNING LAW


Kiira Jewellery is overseen by and construed in accordance of the relevant law of South Africa and you permanently submit to the exclusive jurisdiction of the courts of South Africa.

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