As each piece is carefully handcrafted, we can only make changes or cancellations within 24 hours of placing your order. After this period, your piece will already be in production. Please contact us as soon as possible should you wish to make a change.

Yes. Our showroom is located in Green Point, Cape Town at Foyer A, Floor 1, Sovereign Quay Building, 34 Somerset Road. We recommend scheduling an appointment to ensure the piece you’d like to view is available.

Absolutely. Bespoke creation is at the heart of what we do. We’ll guide you through each step — from initial consultation to gemstone selection and final design. Begin your bespoke journey [here] or contact hello@tazwatson.com to arrange a private consultation.

The most accurate way is to visit a trusted jeweller. You can also request one of our at-home ring sizer kits to measure your finger precisely — simply cover the delivery fee, and we’ll send one your way.

Our goldsmiths and gem-setters can resize most rings by a few sizes, depending on the design and stone setting. Email us at hello@tazwatson.com for a quote and timeframe.

Each Taz Watson creation arrives in our signature eco-friendly jewellery box, nestled within a locally crafted velvet pouch — a timeless keepsake for travel or safekeeping.

Of course. Simply note “This is a gift” at checkout along with a short message (up to 150 characters). We’ll ensure your order is beautifully presented.

For in-stock pieces, delivery within South Africa usually takes 3–5 business days.

Made-to-order or bespoke designs typically require 2–4 weeks, depending on complexity. You’ll receive updates throughout the process.

Yes, we do. Each international order is handled personally to ensure safe and seamless delivery. Please contact us directly before placing your order so we can confirm shipping costs and timelines for your region.

Yes — simply choose “Collection” at checkout. You may collect from our Cape Town showroom during business hours (09:30 – 16:30, Mon–Fri).

We want you to love your piece. Returns are accepted within 7 days of receipt, provided the item is unworn and in its original condition. Please contact us prior to returning any jewellery so we can assist with shipping and inspection details.

We understand how precious your jewellery is. If this occurs within 3 months of purchase, we’ll replace or reset the stone at no charge (depending on its size and type). After that period, our artisans can repair it for a small fee.

Each order includes care instructions specific to your piece. We recommend gentle cleaning with mild soap and water, storing pieces separately, and avoiding harsh chemicals. You’re also welcome to drop off your jewellery at our Green Point studio for a professional polish and inspection.

Yes. Every Taz Watson piece comes with a certificate of authenticity. Our diamonds are graded by leading institutions such as GIA or EGL, and verified by our in-house gemologists.

Absolutely. Taz Watson is committed to ethical sourcing and sustainability. All gemstones and diamonds are acquired through legitimate suppliers adhering to UN and Kimberley Process standards.

We accept all major credit and debit cards, as well as secure EFT payments.

Yes. Your personal and payment details are never stored or shared. All transactions are processed through trusted, encrypted payment gateways for your peace of mind.